Renewpapers

Diagnosis is always free. If we assess your case and can’t fix it, we tell you so — for nothing.
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RenewPapers Resolution Desk

Application stuck? We take over from here.

Payment deducted but nothing updated. Portal locked. Query with no explanation. Silence from the authority. When a government process fails you mid-way, the Resolution Desk diagnoses exactly where your case broke — free — then works it to a conclusion through official channels.

Get a free case diagnosis See what we rescue
Free diagnosis, always Fixed quote before you pay Official channels only
Case update · 09:41 Your file moved. NIS confirmed reconciliation — status restored. Next check-in: 48 hrs.
Part A What we rescue

If it’s stuck, queried, rejected or silent — it’s a case.

These are the eight case classes we handle most. Yours doesn’t fit neatly? Submit it anyway — diagnosis is free either way.

Class 01 · Payment

Payment deducted, application not updated

Money left your account but the portal shows nothing. We trace and reconcile the transaction.

Class 02 · Access

Portal account locked

Locked out of NIS, CAC, tax or NIN portals mid-application. We recover access through the proper process.

Class 03 · Query

Application queried or rejected

We find out precisely why, fix the defect, and resubmit correctly — instead of guessing twice.

Class 04 · Passport

Stalled after eligibility failure

Contactless renewal or application halted on eligibility. We identify the failed criterion and the valid route forward.

Class 05 · CAC

CAC name or document rejected

Name reservations and filings bounced by CAC, corrected against the actual objection and refiled.

Class 06 · Identity

NIN, name or date-of-birth mismatch

Records that don’t agree with each other, blocking everything downstream. We map the mismatch and drive the correction.

Class 07 · Location

Document produced but not located

Your booklet or certificate exists somewhere in the system. We find which office holds it and arrange collection.

Class 08 · Silence

No response from the authority

Weeks of nothing. We escalate through the official hierarchy, in writing, until your file gets an answer.

Part B How the desk works

Diagnose free. Quote fixed. Work the case. Show the log.

You’ve already paid once for a process that failed — so the Resolution Desk doesn’t charge you to find out what’s wrong.

Step 01 · Free

Submit your case

Tell us what you applied for, what happened, and upload any receipts, reference numbers or screenshots you have.

Step 02 · Free

Get a diagnosis

A caseworker identifies exactly where your application broke — and tells you honestly if it can’t be fixed.

Step 03

Approve a fixed quote

One price for your case class, agreed before we start. It doesn’t grow mid-case, whatever we uncover.

Step 04

We work it to a close

Your caseworker drives the file through official channels, logging every action until it’s resolved — then hands you the full case log.

Part C Lanes & pricing

Two lanes — because some cases have a flight attached.

Rescue work is priced by case class, quoted after your free diagnosis. If you’re up against a travel date, contract deadline or bank requirement, the urgent lane puts your case first in every queue we control.

Standard lane

Resolution

Fixed quote from ₦15,000 by case class
  • Named caseworker on your file
  • Action taken within 2 business days of approval
  • Progress updates at every case movement
  • Full written case log on closure
Urgent lane

Deadline resolution

Standard quote + 50% priority fee
  • Same-day case start, weekends included
  • Senior caseworker + daily check-ins
  • Escalation initiated on day one, in parallel
  • Honest go / no-go call against your deadline — before you pay
Part D What you can hold us to

Three commitments on every case.

Official channels only

We resolve cases through documented, legitimate processes — written escalations, reconciliation requests, formal corrections. We never pay anyone off, which is exactly why our fixes stay fixed.

A log you can audit

Every action on your case is time-stamped and logged. When it closes, the full record is yours — useful for employers, banks, embassies or your own peace of mind.

Honesty before your money

Some cases can’t be fixed, only restarted. If that’s yours, the diagnosis says so — free — with the cheapest legitimate path forward, even when that path doesn’t involve us.

Part E Common questions

Asked by everyone who’s been burned once.

Can you guarantee my case gets resolved?
No — and be wary of anyone who says yes, because final decisions sit with government authorities, not with us or any agent. What we commit to instead: an honest free diagnosis of whether your case is fixable, a fixed price if it is, documented action through official channels, and a full log of everything we did. In the minority of cases where the only real option is restarting the process, the diagnosis tells you that upfront, for free.
How long does a rescue take?
It depends on the case class and the authority involved. Payment reconciliations and located-document cases often move in days; identity mismatches and formal queries can take longer because corrections pass through official review. Your diagnosis includes a realistic time range for your specific case, and the urgent lane compresses everything on our side of the file.
I already paid an agent who disappeared. Can you still help?
Usually, yes. What matters is the state of your file with the authority, not who touched it before. Submit whatever you have — receipts, reference numbers, chat screenshots — and the diagnosis will establish what was actually filed on your behalf, if anything, and what it takes to move from there. We can’t recover money paid to a third party, but we can often recover the application.
What do you need from me?
Whatever you have, even if it feels incomplete: application reference numbers, payment receipts or bank alerts, portal login history, rejection messages, screenshots. Missing pieces are normal in stuck cases — establishing what’s missing is part of the diagnosis, not your homework.
Why is rescue priced higher than a normal renewal?
Because it’s different work. A renewal follows a known path; a rescue starts with an investigation, then a correction, then escalation — handled by senior caseworkers against a deadline you may already be facing. The quote is fixed per case class and shown before you pay, so the premium is transparent, never discovered later.
Part F Get unstuck

Find out what actually went wrong — for free.

Submit your stuck case with whatever evidence you have. A caseworker diagnoses it and tells you the honest path forward, whether or not it involves paying us.

Get my free diagnosis or continue on WhatsApp
No payment to diagnose Fixed quote if fixable Full case log on closure